Posting Rules

Violations will be met with a deletion of the post. Repeat offenders will be banned.


When asking for technical support:

1. Give clear, specific information in the title of your post. Also, please resist the urge to use a sensationalist, extreme, and flame-baiting title like "I've had it with BioGears!" "I bet you can't solve my problem" or "BioGears sucks".
2. When posting long outputs from terminal commands or from certain scripts, or the contents of configuration files, wrap this between[CODE] and [/CODE] tags. This is to preserve essential formatting and to prevent the posting of large difficult-to-read walls of text.
3. Include as many details as you can, for example, software version numbers or computer hardware specifications
4. Post a follow up with a "Thank you" or "This worked!" It's always nice to let the people that help you know that you appreciate their help, and it lets future readers know the information was useful. You can also mark a thread as answered forum tools as a courtesy. It makes it easier for others to find the solution.
5. When you learn something, use that knowledge to help another user later.
6. Write your posts in English. We have many users from many different countries, and English is the common language of these forums.
7. Refrain from using "leet" speak, or excessive or unclear slang.
8. Do not shorten your words to acronyms or abbreviations or use URL-shortening services, as is often done when texting or in a Twitter-style update. It is very difficult to read and understand and you are not limited to a small number of characters.
9. ALL CAPS is interpreted as screaming please use caps with this in mind.
10. Do not cross post, or post the same thing in multiple locations.
11. Liking your thread if you receive no answer is acceptable. Premature and excessive liking could attract staff attention and action.

When answering technical support issues:

1. Be respectful to all users.
2. Avoid acronyms and jargon when giving instructions.
3. Solicitation of forks, commercial companies, or arbitrary software unrelated to BioGears is not allowed. These forums are for BioGears specific discussion and it only confuses users who are trying to get help specific to this software. These posts will be met with a permanent user ban after a warning.
4. Tools that properly interface with BioGears and have been tested are allowed and encouraged. If you have cool tool that directly interfaces with the engine or adds functionality or usability and pertains to a specific user questions please educate the community on its use/requirements.
5. Soliciting discussion(s) outside of the forums is not allowed. These forums are for the benefit of the community and fracturing discussions only leads to confusion and difficulty in finding a resolution.
6. If the user's question has been covered in one of the community documents, please give them a description and the links. Some useful sites to point green users to are: https://www.biogearsengine.com/systems, https://www.biogearsengine.com/documentation/index.html and the forum HOWTOs.
7. If you wish to remind a user to use search tools or other resources when they have asked a question you feel is basic or common, please be polite. Any replies for help that contain language disrespectful towards the user asking the question are unacceptable and will not be tolerated. This includes things like STFU, RTFM, and LMGTFY as well as the obvious forms of disrespect.
8. Always assume that the user is a new user unless you're certain the user is not.
9. When posting long outputs from terminal commands or from certain scripts, or the contents of configuration files, wrap this between [CODE] and [/CODE] tags. This is to preserve essential formatting and to prevent the posting of large difficult-to-read walls of text.
10. Please choose a BioGears solution you think will be the easiest for the user, and the method most commonly used in BioGears.
11. Never instruct users to do anything that might break their system.
12. Explain each step of the solution. If possible, teach the user while giving a solution to them. Teaching begets more teaching.
13. If you're uncertain if a procedure is correct, please tell users so. Uncertainty is ok and sometimes outputs will not match desired results.
14. The goal of this forum is to first provide technical assistance and then to educate users on the benefits BioGears
This discussion has been closed.